Energy can feel complicated. Getting help with it should feel simple.

Why has your electricity use changed? What could you try at home? Would solar panels or a heat pump be worth exploring? These are everyday questions, but the answers can quickly disappear into charts, jargon and assumptions.

That is why we are building Gen, SmartGen’s AI energy assistant. He is being developed to turn the information available about your home and energy use into a conversation you can understand, with practical next steps you can consider.

Gen is coming soon. We are working towards launch in the coming week, subject to final testing. We are still refining his answers and assessments, and will confirm availability when he is ready.

Your home. Your questions. A clearer starting point.

Every home is different. The way you heat it, the people living there, the equipment you use and the information you have shared all matter. Gen is being designed to bring that context together with the energy data available through SmartGen, so the conversation starts with your circumstances.

The aim is straightforward: less time trying to interpret figures, and more confidence about what to look at next.

Make sense of your energy consumption

A graph can show that energy use has changed. The next question is usually, “What does that mean for me?” Gen is being developed to help explain patterns, put available comparisons into context and suggest sensible things to check.

You might ask:

  • “How has my electricity use changed?”
  • “What should I look at if my home uses energy overnight?”
  • “I have only lived here for a few months. What can I learn so far?”
  • “What could I try first to use energy more efficiently?”

The quality of a personalised answer depends on the data available. Whole home meter readings do not identify the exact consumption of every appliance, so useful guidance should make clear what is known and what still needs checking.

Explore whether solar could suit your home

Solar is an exciting possibility, but knowing where to start can be difficult. Gen is being developed to help you explore SmartGen’s solar assessment journey, understand the information it needs and make sense of the indicative results.

Questions such as “Could solar suit my home?” and “What assumptions sit behind this estimate?” can make the next conversation with an installer more useful. An initial assessment is a starting point. Roof suitability, system design and a confirmed installation quote still need proper checks.

Understand the next steps for a heat pump

Considering a heat pump can raise questions about your home, insulation and existing heating. Gen’s planned role is to help explain the assessment process and the factors to explore, so you can approach the decision with a clearer picture.

He is being designed to help with questions such as “What information do I need for a heat pump assessment?” and “What should I ask an installer?” A digital assessment does not replace a qualified installer’s survey or a detailed heating design.

Handy hints you can actually use

Making energy simple is also about the smaller decisions. Gen’s development includes practical explanations, everyday energy saving ideas and guidance on which questions to tackle first.

The intention is to help you build understanding over time. You should be able to ask a follow up question, get a clearer explanation and decide what is relevant to your household, without needing to become an energy expert.

We are getting Gen ready for you

These are exciting times for SmartGen. We are testing Gen, improving how he explains things and checking that his guidance is clear about its assumptions and limits. Our focus is on making the experience useful, approachable and easy to follow.

In the lead up to launch, we will share more about the questions Gen is being built to answer and the ways he could help you understand your home.

Complex energy information. Clearer conversations. That is the idea behind Gen.

Keep an eye on SmartGen’s blog for launch updates. You can also explore SmartGen and see how the platform helps households understand their energy use. Personalised meter based insights require a compatible smart meter and completed account verification.